What are the prerequisites for the program?
One of the greatest things about our program is that "fresh-off-the-street-hires", can complete all the courses with competency. Additionally, experienced staff who are open to learning, will excell as well. I process will help to change and improve the way an experienced technicain thinks and works. We examine their current beliefs, and then introduce a new way of thinking and doing that saves you time and money. The classes are progressive: We start with the knowledge component, then efficiency, and service writer classes.
How does the Bicycle Guild Program differ from other training programs?
Currently most schools and training programs focus on the Voice of Business (VOB). These programs focus on repair and some assembly skills. We focus Voice of the Customer (VOC). This means we emphasize mechanical skills, and the skills that customers have voiced that they want and will pay money for. This translates to better profits and a better bicycle business.
Customers want choices in a perfect build and repair, they want to be treated exceptionally well and learn something to improve their ride experience, they want to feel you have exceeded their expectations. The Voice of the Customer (VOC) is the starting point for another focal area called "Continuous improvements processes" or CPI. CIP is all about removing waste and improving
Knowing how to adjust a hub on a bike, that will make you 1X dollars. But, if you know how to compensate for quick release loads, you may make 1/2X dollars. If you had a new process to adjust a hub for correct QR loads 6-10 times faster than before, then you can reduce 6X to 10X waste in your process and charge less for your service, and make more money at the same time.
When you can educate a consumer how this process will improve the quality of their ride, then you can Sell More Service.
We teach more than mechanic knowledge, we also teach Continuous Improvement Processes which focus on listening to the Voice of the Customer to improve your business practices.
Why is work experience so important to the Continuous improvement process (CIP)?
It is important to know a process or related processes to think of improvement processes. Cross pollination from unusual processes can lead to great improvements. CIP requires creativity to flourish in a process.
Our results with both experienced and novice staff has exceeded most shop owners expectations. Even the greenest technician's can still learn and do complex processes with great success. Once in a while a novice mechanic that has experience with tools outside the bicycle industry, can bring knowledge and insight on process improvement.
Imagine if your thoughts in business were as up to date as technology. What are your fundamental assumptions that may cause waste in your process?
What is the Bicycle Guild’s mission statement?
THE MISSION OF BICYCLE GUILD:
The Bicycle Guild adheres to the purposes of its Charter as it relates to the cycling industry: “The advancement of all good knowledge, processes, and practices; the advancement and education of businesses in all manner of good training, tools, communication, sciences; and all other necessary skill sets that may help bring about to the education of the people of this country, hemisphere, and world”
In brief: this Guild strives to create knowledge, that enables leaders and workers to take best advantage of their business opportunities.
To these ends, the Bicycle Guild encourages students:
to be open in discovery and in critical thought
to pursue excellence in a spirit of productive cooperation
to assume responsibility for the consequences of personal actions as both a leader and a worker.
The Guild promotes a students’ full participation, so that individuals explore their capabilities, while developing their creative, intellectual, and human potential. The Bicycle Guild is comitted to training people to be great technicians that take individual pride in their work and their team. An education at the Guild will liberate and challenge students to explore and lead in their craft.
The support the Guild provides to students is a foundation upon which team work, self-reliance and habits of lifelong learning are built. The Guild expects that the training received will foster relationships between colleagues that will lead them to advanced knowledge and understanding, that translates to a better bicycle business, community & society.
Call us TODAY for world class bicycle service center training!
FAQ - For Businesses
What does world class training cost?
How do we get started?
Send us an email and lets start the wheel rolling!
How does the Bicycle Guild work with my business?
This depends on the size of your business. If you need us to train a team of mechanics, writers, and managers; The Bicycle Guild comes to your location. If you need to create a business process inside of many stores or across the nation; the bicycle guild will guide your team to build a Lean Six Sigma program that fits your needs. The Lean Six Sigma program includes: Management processes, Staffing, Training, Testing, Implementation, Control your achievements, and create channels for continuous improvement to happen.
The Bicycle Guilds Program is carefully designed to instill both the knowledge and skills necessary to succeed in the fast-moving, competitive world of business. Our students share an exceptional record of achievement, demonstrated, strong leadership, and the ability to work in teams.