Service & Repair Training For Retail Cycling Businesses
Lead by 30+ years of industry expertise & proven results
The customer is ALWAYS right
not
Lack of knowledge may lead a customer to think that a basic tune-up is all they need
A PROFESSIONALLY TRAINED SERVICE WRITER
will evaluate bike & rider to maximize opportunity for cyclist satisfaction, AND company profitability
CUSTOMER SATISFACTION IS KEY TO ANY SUCCESSFUL BUSINESS...SO IS PROFIT
WHAT WE DO
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Help you create a world class bicycle service center
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Implement Process & Procedures
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Train service writers
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Make service writers your best salesman
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Train staff to evaluate bike & rider
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Sharpen efficiency & workflow
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Equipment evaluation & review
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Customer experience training
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Team engagement
EXPECT RESULTS
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Improved revenue by 20%-40%
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Time & labor savings
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New sales opportunities
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Greater customer satisfaction
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More positive reviews
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More referrals & repeat business
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Improved productivity & workflow
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Using proven methods
INCREASE PROFITS 20-40%
SERVICE WRITING is an art
that yields happy cyclists & higher profits:
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Learn how to make quality service, parts & accessory recommendations
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“Bike + Rider” evaluation = great service writing
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Customer belief: Tune up = great riding experience
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Trained service writer knows: Services + parts + accessories + clothing = satisfied customer
ENGAGE YOUR STAFF
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Increase mechanics knowledge
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Improve skills & efficiency
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Improve operations & sales skills
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Lead by 30+ years of industry success
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More engaged with customer satisfaction
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Better productivity
