Service & Repair Training For Retail Cycling Businesses

Lead by 30+ years of industry expertise & proven results

The customer is ALWAYS right

not

Lack of knowledge may lead a customer to think that a basic tune-up is all they need

 

A PROFESSIONALLY TRAINED SERVICE WRITER 

will evaluate bike & rider to maximize opportunity for cyclist satisfaction, AND company profitability

CUSTOMER SATISFACTION IS KEY TO ANY SUCCESSFUL BUSINESS...SO IS PROFIT

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WHAT WE DO 

 

  • Help you create a world class bicycle service center

  • Implement Process & Procedures

  • Train service writers

  • Make service writers your best salesman

  • Train staff to evaluate bike & rider 

  • Sharpen efficiency & workflow

  • Equipment evaluation & review

  • Customer experience training

  • Team engagement

EXPECT RESULTS

 

  • Improved revenue by 20%-40%

  • Time & labor savings

  • New sales opportunities

  • Greater customer satisfaction

  • More positive reviews

  • More referrals & repeat business

  • Improved productivity & workflow

  • Using proven methods 

INCREASE PROFITS 20-40%

 

SERVICE WRITING is an art

that yields happy cyclists & higher profits:

 

  • Learn how to make quality service, parts & accessory recommendations

 

  • “Bike + Rider” evaluation = great service writing

 

  • Customer belief:  Tune up = great riding experience

 

  • Trained service writer knows:  Services + parts + accessories + clothing = satisfied customer

ENGAGE YOUR STAFF

 

  • Increase mechanics knowledge

  • Improve skills & efficiency 

  • Improve operations & sales skills

  • Lead by 30+ years of industry success

  • More engaged with customer satisfaction

  • Better productivity

Procedure + Process = Profitability

 

National & Local Training

for Bicycle Service Centers

(773) 490-0683

Christopher@BicycleGuild.com

BICYCLE GUILD

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